Gustav Verhulsdonck

Dr. Gustav Verhulsdonck is assistant professor in the Business Information Systems department at Central Michigan University. He teaches business, professional, and technical communication along with visual communication and digital media. He also team teaches a project-based course in data analytics where students act as consultants for industry clients. As part of this course, he worked on developing data dashboards assignments to help students learn data visualization principles and data reporting skills for industry.

His research interests are user experience design, technical and business communication, behavioral design, and mobility. He currently researches how artificial intelligence and data analytics are used in smart cities to develop new communication protocols, and how ubiquitous computing augments the work of technical communicators to connect with users and their experiences. These interests stem from his work in industry and academia.

He has worked as a technical writer for International Business Machines (IBM) and as a visiting researcher for the University of Southern California’s Institute for Creative Technologies. He has also worked as a consultant for clients such as the National Aeronautics and Space Administration (NASA) and the U.S. Army Research Laboratory in helping them consider how to leverage virtual reality for countermeasure purposes. His research has appeared in Computers and Composition, Communication Design QuarterlyJournal of Business and Technical Communication, Intercom, and Technical Communication Quarterly.


Ph.D., Rhetoric and Professional Communication, New Mexico State University, USA.

MA, New Mexico State University, USA.

MA, University of Groningen, The Netherlands.


Verhulsdonck, G., Weible, J. L., Helser, S., & Hajduk, N. (2023). Smart Cities, Playable Cities, and Cybersecurity: A Systematic Review. International Journal of Human–Computer Interaction, 39(2), 378-390.

Tham, J. C., & Verhulsdonck, G. (2023). Smart education in smart cities: Layered implications for networked and ubiquitous learning. IEEE Transactions on Technology and Society 4 (1).

Verhulsdonck, G., & Tham, J. (2022). Tactical (dis) connection in smart cities: Postconnectivist technical communication for a datafied world. Technical Communication Quarterly, 31(4), 416-432.

Tham, J., Howard, T., & Verhulsdonck, G. (2022). Extending design thinking, content strategy, and artificial intelligence into technical communication and user experience design programs: Further pedagogical implications. Journal of Technical Writing and Communication, 52(4), 428-459.

Verhulsdonck, G., Howard, T., & Tham, J. (2021). Investigating the impact of design thinking, content strategy, and artificial intelligence: A “streams” approach for technical communication and user experience. Journal of Technical Writing and Communication, 51(4), 468-492.

Verhulsdonck, G. & Shah, V. (2021). Lean data visualization: Considering actionable metrics for technical communication. Journal of Business and Technical Communication 35 (1), 57-64.

Verhulsdonck, G. & Shalamova, N. (2019). Creating content that influences people: Considering user experience and behavioral design in technical communication. Journal of Technical Writing and Communication 50 (4), 376-400.

Verhulsdonck, G., Melton, J., & Shah, V. (2019). Disconnecting to connect: Developing postconnectivist tactics for mobile and networked technical communication. Technical Communication Quarterly, 28.

Verhulsdonck, G. (2017). Designing for global mobile: Considering user experience mapping with infrastructure, global openness, local user context and local cultural beliefs of technology use. Communication Design Quarterly 5(3).

Verhulsdonck, G. (2015). From cultural markers to global mobile: Using interaction design for composing mobile designs in global contexts. Computers and Composition 32 (2): 140-150.