Jessica Lynn Campbell

Jessica Lynn Campbell has a PhD in Philosophy, and a Master’s in English – Technical Communication, both of which she earned from the University of Central Florida (UCF). She is a full-time Senior UX Researcher, at Optum, a UnitedHealth Group business. Jessica is also an adjunct professor, at UCF, and teaches several technical communication courses. Her expertise and research interests intersect the technical communication, HCI, and UX disciplines where she focuses on the usability of health information technology and leveraging user-centered design (UCD) and equity design for health equity. She has experience conducting mixed-method studies including both quantitative and qualitative methods in investigations of the usability of telemedicine and similar digital health interventions. In addition to her research interest in the healthcare space, Jessica’s scholarly and academic interests include a broad scope of technical and professional communication (TPC) pedagogy, particularly exploring the engagement of students in social justice work, solving wicked problems, and improving digital literacy. She is curious, eager to collaborate, and contributes to the TPC community to continue to expand the TPC discipline.


Campbell, J. L., & Bogueva, D. (2023). Social media as a new platform for nutritional and health messages. In D. Ghosh, D. Bogueva, & R. B. Smarta (Eds.), Nutrition science, Marketing nutrition, Health Claims and Public Policy, Amsterdam, Holland: Elsevier.

Campbell, J. L. (2022). Identifying Digital Rhetoric in a Telemedicine User Interface. Journal of Technical Writing and Communication, Special Issue: Visual Communication and Visual Literacy.

Davis, K., Stambler, D. M., Campbell, J. L., Hocutt, D. L., Duin, A. H., & Pedersen, I. (2022). Writing Infrastructure with The Fabric of Digital Life Platform. Communication Design Quarterly, Special Issue: Computing Infrastructures for Communication, 10(2), 44-56.

Campbell, J. L., & Katan, D. (2022). User-centered Design (UCD) and Transcreation of Non-profit Communications in a Technical Communication Classroom. 2022 IEEE International Professional Communication Conference (ProComm), 444–450.

Campbell, J. L. (2021). Towards a pluralistic, dynamic definition of usability. 2021 IEEE International Professional Communication Conference (Procomm). IEEE Procomm 2021 Proceedings.

Campbell, J. L., & Monkman, H. (2021). Pre- and Post-Redesign Usability Assessment of a Telemedicine Interface Based on Subjective Metrics. MedInfo’21 Proceedings.

Campbell, J. L. (2021). Mobile Interface Theory: A Conceptual Tool for Identifying Digital Rhetoric in a Mobile Context. SIGDOC ’21: Proceedings of the 39th ACM International Conference on Design of Communication, October 2021.

Campbell, J. L. (2021). Cosmopolitan Research for Intercultural and Multicultural Health Communications. AELFE-TAPP 2021 International Conference Proceedings.

Campbell, J. L., & Monkman, H. (2021). The Application of a Novel, Context Specific, Remote, Usability Assessment Tool to Conduct a Pre-Redesign and Post-Redesign Usability Comparison of a Telemedicine Website. 31st Medical Informatics Europe Conference Proceedings, Id No.: 371.

Campbell, J. L. (2021). Healthcare experience design: A conceptual and methodological framework for understanding the effects of usability on the access, delivery, and receipt of healthcare. Knowledge Management & E-Learning, 12(4), 153-169.

Campbell, J. L. (2020). A Mixed-methods Approach to Evaluating the Usability of Telemedicine Communications. SIGDOC ’20: Proceedings of the 38th ACM International Conference on Design of Communication, October 2020. Article No.: 20.

Tham, J. C. K., Burnham, K. D., Hocutt, D. L., Ranade, N., Misak, J., Duin, A. H., Pedersen, I., & Campbell, J. L. (2021). Metaphors, Mental Models, and Multiplicity: Understanding Student Perception of Digital Literacy. Computers and Composition, 59.

Campbell, J. L. (2018). Flipping the Script: Creating Mass Change Through Social Networking Sites. In D. Bogueva, D. Marinova, & T. Raphaely (Ed.), Handbook of Research on Social Marketing and Its Influence on Animal Origin Food Product Consumption, Hershey, PA: IGI Global.

Campbell, J. L. (2018). Online Self-Identities, Social Norms, and the Performance of Self in Real-Life. International Journal of Social Media and Online Communities (IJSMOC), 10(2).

Campbell, J. L. (2017). Instructional Activities, Online Technologies, and Social Community in Online Graduate Student Courses. In A. G. Scheg, & M. Shaw (Ed.), Fostering Effective Student Communication in Online Graduate Courses, Hershey, PA: IGI Global.